Client facing Technical Consultant coordinated efforts to establish transmission connectivity for mid to large cap clients for cash management services working with their technology, staff and third-party vendors. Utilized Scrum standup meetings and sprints between five and seven days. Provided services for up to 20 clients in the private and public sector industries such as academia, state pension, health care and manufacturing. Short term Contract Client: Bank of America.
• Onboarding the University of Maryland's Medical Center in under 10 days.
Process Improvement Specialist for Internal Product, focusing on executive management reporting for strategic decision making. Reduce processing time and simplify the execution of daily and monthly management reports. Used data capturing techniques to transform and load data into metrics and key performance indicators. Contractor Client: CitiGroup.
• Improved Efficiency of Daily Release Management Report.
Generated comprehensive monthly scorecards using testing metrics and Key Performance Indicators (KPI) on defect resolution, testing and cycle time of fixes. Chaired meetings with development leads and testing leads, gathering information to determine root cause then setting up agreed upon milestones to track the progress of the defect remediation. Contractor Client: CitiGroup.
• Improved the Integrity of Testing Key Performance Indicator (KPI) Reporting.
Recruited from Contractor position to the Implementation Manager. Led process improvement, scheduling management, communications management and scope management. Gathered raw data on performance, transforming the same data and reporting measurable activities to senior management to show improvement. Designed training materials and training sessions on newly improved process for team members. Taught sessions in person and through WebEx.
• Reduce System Downtime by 75%.
• Training Technical and Business Partners.
• Repaired system errors causing a High Rate of Denied Transactions.
Provided programming solutions to business problems as a consultant for JPMorgan Chase's Electronic Benefits Payment group. Their major problem was that many of the authorization transactions were being declined because of timeouts. Contract Client: JP Morgan Chase.
Identify components on their Hewlett Packard Non-Stop platform as it pertained to their credit card payment system. Design, test and present to management, then implement programs that would extract the data, convert it to IBM's VSAM file structure then load that data onto the IBM system through Connect: Direct. Contract Client: Kohl’s Department Stores.
Design, creation and testing program solutions to move data from the legacy HP Non-Stop computers to the newer IBM platform. This was part of a conversion as Lord & Taylor was acquired by the Hudson Bay Company. Part of the requirement was to convert the data from flat records to a structured database model so that the number of retail stores to be supported was not limited to 200. The new database structure would support up to 1,000 retail stores. Contract Client: Lord & Taylor.
Gathering business and functional requirements, documenting, presenting and maintaining them. Managing high profile projects related to food stamp program and disaster services for states such as Louisiana, California, West Virginia and Wisconsin. Client facing as well as third party facing responsibilities. Scheduling, managing and reporting conversion events. Chairing design and project meetings.
• Created a Project Plan to covert California Consortium.
• Hurricane Katrina and Louisiana support.
Process Improvement activities related to identifying core code functionality and customization as well as documentation and developing and standardizing client facing documents and software implementation.
• Standardization of Client Facing Documents.